Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to the high volume of orders that shipping couriers are receiving, there may be delays that are outside of our control.
Shipping Estimates
|
Shipping option |
Estimated delivery time |
|
Standard Shipping |
7 to 10 business days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@bare-willowstore.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 60 days after the product(s) have been received if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@bare-willowstore.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Contact Information
For all inquiries, please contact us at:
Email: support@bare-willowstore.com
Phone: + 1 (978) 800-8915
Business Name: BioSync Marketing, LLC
Address: 1309 Coffeen Avenue, Suite 200, Sheridan, WY 82801 United States